Customer Service Rep

Job title: Customer Service Representative
Position description: CSR's are responsible for ensuring demand is accurately entered and reflected in the system, shipping releases are created, goods shipped to releases, and any late orders are communicated to the customers. Responsible for all customer communication where shortages/overages are raised by the customer, and working to effectively resolve the issue. Will be required to research and analyze release history, variation, shipping history etc. Monitor arrears that may cause premium freight, and FG built to releases but not shipped.
Specific duties:
o Responsible and be part of all customer communication for any issues arising out of material shortages.
o Report out on-time delivery misses and premium freights daily. Ensure data is entered accurately in Basics.
o Manage build outs by collecting information and communicating inventory and lead times to customers. Filing of claims after program build outs and following up with customers for payment of the claimed amounts.
o Track manual releases and enter in Basics weekly, monitor and work with customers to switch them to EDI for release management.
o Should be able to recommend improvements to advance overall performance of the department.

Requirements/Qualifications/Previous experiences:
o High School Graduate or equivalent. Bachelor of Business Administration or Science a plus.
o Prior experience in the role of managing customer service, material management or procurement, preferably in the automotive industry.
o Excellent soft communication skills required when dealing with customers
o Data analyzing capability and being able to present such to internal and external customers

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