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Technical Support/Helpdesk Administrator

6-12+ month contract opportunity (likely extensions) Provides PC, application, security and connectivity support.
Executes assigned regular tasks per the Daily Checklist.
Participates in Compliance, Integration and Systems Development initiatives as required by Corporate IT Management and/or local IT Management.
Responds to telephone calls, emails and Helpdesk tickets to assist computer users encountering problems.
Evaluates and prioritizes support calls and determines best method for resolving hardware and software problems.
Provides support to all users of IT equipment by troubleshooting and follow up on reported hardware/software problems.
Records details of problems that occurred and actions taken/root cause/resolution.
Notifies supervisor of system errors or equipment stoppage.
Participates in rotating 24hr/7 plant support schedule.
Maintains user accounts, permissions and application/network access.
Maintains site telephone systems.
Skills Preferred:
Experience with Microsoft Windows operating systems and Microsoft Office in a networked, server-based environment.
PC and related hardware skills.
Must have the ability to work in a fast-paced, high technology environment and be able to think independently while performing tasks.
Strong problem-solving and analytical reasoning skills.
Network and/or server administration experience advantageous.


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